How Do I Get My First Hermès Bag in London?

Dear PurseBop:

How do I even get my first Hermes bag in London? Without an appointment with a SA, is it possible to get a Kelly or Lindy or Constance at the store?

Dear New Hermès Shopper in London:

In London a wish list program has been utilized for several years. We have personally visited 3 of the 4 Hermès boutiques in London and have written extensively on the topic of the wishlist system. That article is linked here and we urge you to read it thoroughly.

In summary, you should shop in store, connect with one SA, request the opportunity to place a wish list for a quota bag and inquire about purchasing a non-quota bag such as the Lindy. If you do not have an appointment, you are able to arrive at the store and wait for a sales associate to be available to help you. It will take patience and connecting with a SA.

You may choose one style bag such as a Birkin or Kelly. Then you may choose two different size choices. Next choose three specific colors or color families such as neutrals, pinks, and greens or specifically one or more colors you desire. And choose the color hardware you desire of gold or palladium.

Be aware that the SA has no control over when your wish list item may be fulfilled. You will receive an email advising you they have a bag that meets your specifications and you will have 5 days to come see the bag. You are under no obligation to accept the bag, but if you pass you most likely will need to place a new wish list and/or wait until your new wish list is fulfilled.

The wish list system is controlled by a separate team of SA’s, and the SA you placed the wish list with, we are told, has no influence over when the wish list gets fulfilled. We have received conflicting information about how much, if any pre-spend is expected or required so it is best to discuss this with your SA.

For all non-quota bags, it is based on a first come first served basis each day depending of availability of the bag requested. We have reports of success requesting a non-quota bag as a walk in client with no purchase history.