Question:
Dear PurseBop, I’m wondering how to maintain and build a good chemistry with an SA? After waiting for 2 years, finally I had my chance to purchase my first Birkin 30. The SA said to me, they only have that size for me at that moment, even though I put on my wishlist that I would like a Birkin 25 or Kelly 25 (last year). She told me that Hermès changed the rules since the pandemic, so we can get our quota bag only once in a year. Because I also fell in love with the Birkin 30, I bought it and put in another wishlist for my next quota bag. So far I only have my SA’s email, not her number. Should I ask for her number or still be patient until she gives it to me? Some of the SAs in the store asked me to come more often to check on the bag that I want. But every time, I didn’t see the same SA. And every time they said they didn’t have the bag yet. What should I do to get my 2nd chance at a quota bag that I put on my wishlist? Thank You for your concern Natalia
Dear How To Get My Second Quota Bag:
It appears that you shop in your local Hermès boutique regularly and have made purchases that entitled you to your first quota bag, a Birkin 30. In order to get offered the next quota bag on your wishlist you should focus on only shopping with your SA. The best way to do that is to make an appointment with your SA in advance.
Since you have their email address, reach out to them, say you would like to book an appointment to come into the boutique to shop with them. They will book an appointment for you at a time they are available. At your next visit, ask them if you could text them in the future when you want to inquire about products or want to book another appointment. If you shop with an appointment you are assured that your SA will have time to focus on you and what you want to purchase.
Since the Pandemic booking an appointment has become the preferred way to shop in most boutiques. This ensures that your SA is available for you, you will have at least an hour to browse, shop, learn about new products, and decide what you would like to purchase. And all your purchases will continue to grow your spend profile which will lead to an offer of your next quota bag.
Each boutique operates slightly differently and makes their own rules with respect to how many quota bags per year a customer may be offered. This is usually based on the amount of inventory they receive, the number of clients they have, the number of SA’s working there, how competitive and busy the store is, and the preference of the store’s Director and Managers.
Our best advice is to continue building a solid relationship with your existing SA, shop only with that SA, purchase products only from your SA at your local boutique that you love and will use, and ask your SA the best way to get closer to being offered your next quota bag. The more you shop with one SA the better your chances are that they will work hard to obtain permission to offer you the bag of your dreams. Good communication with your SA is the key to a successful relationship with them.
Good luck and happy shopping.
Read:
How To Build A Successful and Gratifying Relationship With Hermès
- Karenzpurses posted 2 years ago
