Question:
In London/UK, what is the procedure to request a quota bag at Hermes?
Dear London Shopper:
In the UK, as well as in some Asian countries, a new central procedure has been instituted for customers to request a quota bag from Hermès.
It is our understanding that a customer with an established relationship with one SA may submit a wishlist to their SA. The wishlist may contain up to 6 quota bags, specifying the type, size, color, leather, hardware, etc. The list is valid for 6-12 months, then it expires and a new wishlist needs to be submitted.
There is a central team that offers quota bags to clients based on their wishlists. The SA does not seem to have influence on who is offered a quota bag. When a quota bag arrives that meets the specifications on a client’s wishlist, a notification is sent to the client that a bag from their wishlist has arrived and it will be available to them for a limited time.
This system has been used in London for the past 2 years. There are many moving parts at Hermès that must likely occur before a quota bag is offered. Your SA will be able to explain the system in more detail.
Happy Shopping and good luck.
Read our community member’s first hand account with the London system here.
- Karenzpurses posted 2 years ago
- last edited 2 years ago
