Why Do the Paris Hermès SA's Ask for Your Wishlist When They Know They Have No Quota Bags in Stock to Offer You??

Question:

Hi, after trying for over 1 month, I finally got an appointment with a SA at Faubourg. I live in Belgium, so I got up at 5 am and was at the shop by 10:30, the time of my appointment. The SA asked all the regular questions and I told her that I have a Birkin and have been wishing to have a small Kelly for a while. She took off to the storage room and came back with a non-iconic bag saying they have nothing in stock.

I already bought many bags in the past, even was allowed to place a special order in the past. I wonder why I am treated this way now. If they know that they have no stock, why do they bother to ask all the questions, which color, which leather… and take time to go to the storage? The SAs I used to know all left Hermes so I get a new SA every time…
I would love to hear your thoughts on this.
Thank you so much!

Dear Confused at Faubourg:

Unfortunately, I have heard this happening more and more often lately. First, it is my understanding that the SA does not know what is available at that given moment until they go to the area to check. Sometimes deliveries arrive, and/or bags get placed back into rotation to be selected. There is no way to know in advance whether there are any quota bags, matching your specifications,  available until they go check.

Second, it is getting harder and harder to get a quota bag from Paris. It is not like it used to be. And with the global linking of the Paris stores to the US and other countries, the rules are changing. They are enforcing the two quota bag per year rule no matter where you purchased the bag. In addition, the inventory is extremely limited, and the demand is so much higher.

Third, it also appears that a prior spend profile (which you have) is helpful when requesting a quota bag. However, as you experienced, it does not guarantee a quota bag offer.

All of these factors go into play when your SA goes to search for a bag that meets your wish list. Just remember to be polite, be patient, and enjoy the process. Finally, everyone’s journey and experience is different. Do not compare your situation to someone else’s. I know it can be frustrating and disappointing, but sometimes it comes down to good timing, good fortune, and an SA you connect with. Good luck and keep trying.

Read:

Update: Hermes Moves Closer to a Global Quota System

Rumor or Fact: Hermes is Changing the Rules

A Sobering View of Paris Shopping for Hermes, Chanel, and More